FAQ's

What is Ionad Rind Rajab?

Ionad Hind Rajab is a humanitarian charity centre dedicated to protecting the dignity, wellbeing, and future of displaced children in Mawasi, Khan Younis. In the midst of ongoing hardship, the centre serves as a safe and nurturing space where children can access essential care, nutritious food, and clean drinking water. By responding to urgent daily needs with compassion and consistency, Ionad Hind Rajab helps restore a sense of stability and hope to families who have lost so much.

Beyond meeting basic needs, Ionad Hind Rajab is committed to nurturing resilience and potential through education and structured activities designed especially for children. Learning opportunities, creative play, and psychosocial support help children heal from trauma, regain confidence, and reconnect with childhood. Through community-led care and a focus on long-term wellbeing, the centre strives to empower the next generation with the tools they need to survive, grow, and dream of a better future.

Support our initiative by purchasing our merchandise and help us reach our goal of building a safe space for displaced children in Gaza

Ionad Hind Pre-Orders

Please note that by placing a pre-order, you are purchasing the item before it has been produced. Kindly allow up to 4 weeks from the date of purchase for your order to arrive. If any production delays affect the expected delivery timeframe, we will notify you via email with an update.

Made to Order Products

For products marked Made to Order, please allow up to 2 weeks for your order to arrive. Each piece is made especially for you once your order is placed, which means delivery may take a little longer.

When will I get my order?

Once your order has been shipped, please allow the following delivery timeframes:

UK 2-3 working days

EU 5-10 working days

US and ROW 7-10 working days

Will I need to pay any customs fees/taxes?

Orders shipped to the US will have all duties and taxes covered prior to dispatch, so you will not be required to pay any additional fees upon delivery.

For orders shipped to the EU, customs duties and taxes may apply. These charges are determined by local authorities and are unfortunately outside of our control. Any applicable fees must be paid before your parcel can be released and delivered. Please keep an eye out for communication from your local postal service with instructions on how to arrange payment.

Can I return/exchange my order?

All products are final sale and cannot be returned unless the item is faulty due to a manufacturing defect or you have received an incorrect product. Any faults need to be reported upon delivery.

Exchanges are available for an alternative size, subject to stock availability. To be eligible for an exchange, the item must be unworn and returned in its original, resellable condition. Please email us requesting an exchange before returning your order.

Made to Order Items; unless there is a manufacturing fault discovered upon delivery of the item, we cannot exchange or refund these.

Return shipping costs are the responsibility of the customer and must be covered prior to sending the item back. We recommend using a tracked service, as we are unable to take responsibility for items lost in transit.

Spicebag Returns Address;

Spicebag Returns C/O Easydays Studio

8A North Barrack Road

Walmer

Deal

CT14 7DU

UK